Bouncing's Privacy Policy

Bouncing.bet (referred to herein as "bouncing") is an online betting and gaming platform operating for users in Bangladesh. We believe that transparency and trust are the foundation of any reliable relationship — and that's exactly why bouncing's Privacy Policy was created: to clearly tell you what we do and don't do with your data.

This Privacy Policy applies to bouncing's website (bouncing.bet), mobile app, and all associated services. By creating an account or using our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

This Privacy Policy, together with bouncing's Terms & Conditions and Responsible Gaming Policy, forms our complete legal framework. If you have any questions, our support team is always here to help.

Bouncing collects user data through various means. This information is necessary to improve service quality, ensure security, and meet legal obligations. Full details are provided below:

Bouncing uses the information it collects only for specific purposes. There is a defined reason for every use of your data, and it is never used beyond those stated purposes:

• Account management: Basic information is required to create, verify, and manage your account. bouncing uses this data to confirm your identity.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payouts. A record of every transaction is maintained.
• Security Verification: Data is analyzed to detect and prevent fraud, money laundering, and other criminal activity.
• Service Improvement: Usage data is analyzed to continuously improve the experience for our users.
• Personalized Experience: Relevant bonuses and offers are shown to you on bouncing based on your preferences.
• Legal Compliance: Certain data is retained to ensure compliance with regulatory authority requirements.
• Customer Support: To resolve your questions and complaints promptly and accurately.

Bouncing never sells or rents your personal information to advertisers. This is a core principle we stand by.

Bouncing uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required for login sessions and site security. Disabling these cookies will prevent bouncing from functioning properly.
• Functional Cookies: Helps remember your preferences and language settings.
• Analytics Cookies: Used to monitor website usage and improve the quality of our services.
• Security cookies: Used to detect suspicious activity and prevent fraud.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent bouncing from functioning properly. When you first visit bouncing, a cookie consent banner will appear and you can set your preferences accordingly.

Bouncing shares your data with third parties only in limited, specific circumstances — and your data is never sold under any conditions. The cases where data may be shared are outlined below:

• Payment processor: Limited financial information is shared with payment services such as bKash, Nagad, or your bank solely to process transactions.
• Legal Authorities: Under Bangladeshi law, we are required to provide information when ordered to do so by a court or regulatory authority through a lawful directive.
• KYC partner: Only the minimum necessary data is shared with accredited identity verification services for KYC purposes.
• Fraud prevention service: Certain information may be shared with relevant security authorities to detect and prevent financial crime.

When sharing data with third parties, bouncing ensures they adhere to the same standard of privacy protection. This is enforced through contractual obligations.

Bouncing does not retain your data longer than necessary. A specific retention period is defined for each type of information:

Once the defined retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you personally.

Bouncing uses industry-leading, state-of-the-art technology to keep your data safe. Protection isn't limited to a single layer — bouncing ensures security across multiple levels:

• SSL/TLS Encryption: All data transmitted through the website and app is protected by 356-bit SSL encryption. You can verify this by looking for the padlock icon in your browser.
• Two-Factor Authentication (2FA): bouncing offers the option to enable an additional OTP verification at login, preventing any unauthorized access to your account.
• Firewall Protection: Our advanced firewall system protects our servers from external cyber attacks.
• Regular security audits: bouncing's systems are regularly audited by independent third-party security experts.
• 24/7 Monitoring: Our systems are continuously monitored. Any suspicious activity detected is acted upon immediately.
• Password hashing: Your password is never stored in plain text — it's kept as an encrypted hash that no one can read.

You have several important rights regarding your personal data at bouncing. To exercise any of these rights, please contact our support team:

To exercise any of the rights listed above support@bouncing.betto send us an email. We aim to respond within 30 business days. In some cases, complete deletion may not be possible due to legal obligations — if so, we will let you know the reason.

Bouncing is a platform strictly for adults. Registration or participation by anyone under the age of 18 is strictly prohibited.

• Age verification is mandatory at the time of registration.
• Proof of age must be submitted during KYC verification.
• If a user is found to be under 18, their account is immediately suspended.
• Bouncing does not knowingly collect data from children. If such data is ever identified, it is deleted immediately.
• If parents have concerns, they can reach us at support@bouncing.bet.

We believe in responsible gaming and take every precaution to protect minors. To learn more about bouncing's responsible gaming policy, Click Here।

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact bouncing's data protection team:

• Email: support@bouncing.bet
• Duration of Service: 7 days a week, 24 hours a day
• Response time: 48 hours for standard requests; 30 business days for complex cases

We take every complaint seriously and aim to resolve it promptly. bouncing's goal is to earn your trust — and keep it.